How can we help you?

Search our knowledge base. Find an answer in seconds — or open a ticket.

🔍

🔗
AffiSpin
Link rotator klick.es — commission protection and affiliate links
3 ▾
How do I create a rotating link? ▾
In the AffiSpin member area you create a new campaign and add your target links there. AffiSpin then distributes the clicks automatically according to your settings. You use the resulting short link wherever you would otherwise place the direct affiliate link.
My link does not redirect — what can I do? ▾
First check that the campaign is active and has at least one valid target. Also make sure the target link starts with https:// and is reachable. If that does not help, send us the affected short link via a ticket.
Where do I see how often my link was clicked? ▾
You find the click figures in the AffiSpin member area, directly at the respective campaign. There you also see how the clicks were distributed across your targets.
🎬
i-video24 LaunchPlayer
Video player generator, player setup, agency features
3 ▾
How do I create a LaunchPlayer? ▾
Log in to the i-Video24 member area and open the generator. There you choose your video, adjust the look and finally receive a ready-made embed code for your player.
How do I embed the player on my page? ▾
Copy the embed code from the generator and paste it at the spot on your website where the video should appear. The player adjusts automatically to the available width.
The video does not show — what is the reason? ▾
Usually it is a missing or wrong video address. Check that the video URL is correct and publicly reachable. If the image stays empty, send us via a ticket the link to the page where the player is embedded.
🚀
WeSoMatic
Marketing software and WeSoMatic masterclass
3 ▾
How do I log in to WeSoMatic? ▾
You reach WeSoMatic with the credentials you received by email after your purchase. If you can no longer find that email, request a new invitation via a ticket.
Where do I find the WeSoMatic training? ▾
The step-by-step training for WeSoMatic runs through our academy — see the Courses department. It guides you through all the features.
WeSoMatic can do a lot — where do I start? ▾
Start with the Masterclass in the Courses department: it is built so that, phase by phase, you only set up what you currently need. That turns the large software into a clear path.
🎫
TSY24 Ticket System
White-label ticket system — install, updates, license, domain lock
3 ▾
How do I create a ticket? ▾
On the support page you click Open ticket, choose the right department, describe your request and submit it. You immediately receive a confirmation email with your ticket number.
How do I change the logo and colors of my ticket system? ▾
You set the logo, favicon and accent color in the admin area under Settings. Open the Branding section there, add your files and save.
How do I add staff members? ▾
In the admin area under Staff you create new accounts and assign them a role and their departments. Each staff member receives their credentials by email.
🎓
Courses & Academy
Access, learning progress and academy content
3 ▾
How do I unlock the next phase? ▾
The first phase is built as a mandatory staircase: once you have completed it, all further phases are open and you can continue at your own pace.
I do not see my course — what can I do? ▾
Make sure you are logged in with the email address you used to buy the course. If the course is still missing, send us your purchase confirmation via a ticket.
Can I watch the course videos on the go? ▾
Yes. The academy works in the browser on computer, tablet and phone. You can pause a lesson at any time and continue later from the same spot.
💳
Account & Billing
Invoices, payments, licenses, cancellation
3 ▾
I cannot log in — what should I do? ▾
First check your email address and password for typos. Using Forgot password you can set up a new access at any time. If it still does not work, contact us via a ticket.
What is the Visions-Umsetzung-ID (V-ID)? ▾
The V-ID is your central login for our own products — AffiSpin, i-Video24, the ticket system and the courses. One access for everything. Note: the WeSoMatic software has its own login and is not opened via the V-ID.
Where do I find my invoice? ▾
Your invoice is created via our payment provider Digistore24. You find it in the order confirmation email from Digistore24 or in your Digistore24 account. If you need help, open a ticket.
📺
Top-Webinar
Webinar software — rooms, chat, invitations, recordings
3 ▾
How do I create my first webinar? ▾
Log in to the admin area on top-webinar.com and click „+ New Webinar" in the top right. Pick the type (live or recording), enter title, date and welcome text — done.
Where do I find the recording of my webinar? ▾
In the admin area under „Webinars" open the relevant webinar and switch to the „Recording" tab. The download link and embed code are there.
How do I invite participants to a webinar? ▾
Each webinar has its own registration link. You will find it in the webinar detail view under „Invitation". Send it by email or embed it on your site.
💸
Affiliate Program
Affiliate payouts, marketing material, tracking, access
3 ▾
How do I become a partner? ▾
Sign up for free in the affiliate portal, confirm your email address — done. You will immediately get your personal affiliate link and can start.
Where do I find my affiliate link? ▾
After logging in to the affiliate portal under „Marketing Material". Your personal link, banners in various sizes and AI-generated copy are there.
When are my commissions paid out? ▾
Commissions are paid at the end of each month for all approved sales. Prerequisite: your bank details must be stored in the affiliate portal.
🔍

No answer found

We couldn't find a matching article. Open a ticket — we'll help you personally.

Didn't find an answer?

Our support team will help you personally.

Submit a support ticket

Describe your request — we'll get back to you as soon as possible.

📎
Choose files or drag here
JPG, PNG, GIF, WebP, PDF · Max. 5 MB per file · Max. 2 files
What is 7 + 7?
Spam protection: please enter the result of the calculation.
📨 What happens now?
  • You will receive a confirmation email with your ticket number shortly.
  • We reply within 24 hours during business hours (Mon–Fri, 08:00–17:00).
  • Requests submitted on weekends or outside business hours will be handled on the next working day.